Privacy Policy

1. Introduction

This Privacy Policy describes how Sofer.Ai LLC ("we", "us", or "our") collects, uses, and shares your personal information when you use our AI-powered transcription service.

2. Information We Collect

We collect information you provide directly to us, such as when you create an account, upload audio files, or communicate with us. This may include your name, email address, and the content of the audio files you upload.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and complete transactions
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests

4. Data Processing and Storage

4.1. Data Security Commitment

We take the protection of your personal data seriously and have implemented various security measures. As we are continually working to enhance our security practices, we are actively investing in improving these measures to align more closely with industry standards. Notwithstanding the foregoing, we are not responsible for any breaches that occur.

4.2 Payment Processing

We use reputable third-party payment processors that operate at or above industry standards for security and compliance. These providers handle your payment transactions with advanced encryption and robust security protocols. We do not store or have access to your full payment details, and their use of your information is governed by their strict privacy and security policies.

4.3. Use of Uploaded Audio

We reserve the right to use your uploaded audio for our internal purposes, including, but not limited to, training and testing our AI systems. This may be done by us or by third parties we engage for that purpose.

4.4. Data Leakage

Please be aware that in the process of using and improving our services, there is a possibility that your data may be leaked. We do not assume responsibility for that. By using our services, you acknowledge that risk.

4.5. Opt-Out for Paid Plans

Commercial customers with paid plans can opt out of having their data used for training and testing purposes. To opt out, please contact us at [email protected].

5. Sharing of Information

We may share your information with:

• Service providers, consultants, and other third-party vendors who need access to such information to carry out work on our behalf
• In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law or legal process
• If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of us or others

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data. To exercise these rights, please contact us at [email protected].

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].

Last Updated: Sep 29, 2024